Technical Support Engineer
- רעננה
- משרה קבועה
- משרה מלאה
Are you interested in working with the world's leading cyber-takeover counter-drone technology provider?
Join D-Fend Solutions in helping to make the world a safer place by addressing emerging challenges in the dynamic and exciting counter-drone arena!
Scope:The position is a combined role of technical support engineer.It requires high technical and personal skills enabling the employee to validate our product from the point of view of the customer and representing the customer in front of the company's various divisions.The chosen employee will take an important role acting as a customer gatekeeper, validating the company outcomes, and becoming the customer technical trustee consult
- ant.Act as post sale technical
- POC.Responsible for on-site installation of software and hardw
- are.Communicating progress of activities with Project Manager and cust
- omerAdvise customers regarding the product's proper use and address specific user iss
- ues.Troubleshooting both HW and SW related iss
- ues.Act as service engineer to address tech cases via phone, web-based tools and em
- ail.Responsible for project technical SOW docu
- mentProviding proper customer train
Required skills & experi
- ence:Mandatory - very good level of English Speak, read, and w
- rite.Testing, validation, and documentation capabil
- itiesComprehensiv
- enessProven managing/working experience in technical customer support organizat
- ions.Innovative thinker who is positive, proactive, and readily embraces ch
- ange.Ability to work independently and as part of a
- team.Ability to prioritize workload to ensure successful completion of proj
- ects.Ability to be on-call nights and week
- ends.Ability to tr
Required Know
- ledge:Understanding of multidisciplinary systems (SW &
- ; HW).Networking & Telecommunic
- ationsFamiliarity with protocols - HTTP/HTTPS, SSH, ICMP, T
- CP/UDPFamiliarity with Linux
- CLI OSFamiliarity of RF sy
Mploy