Technical Support
- הרצליה
- משרה קבועה
- משרה מלאה
- Respond to incidents and service requests from end-users by adhering to established procedures and protocols.
- Install, configure, and manage computer hardware, operating systems, and applications.
- Troubleshoot system and network issues, identifying and resolving hardware or software problems effectively.
- The position requires full-time on-site presence, Sunday-Thursday on 9:00-18:00.
- 2-4 years of experience in Technical Support within a global organization.
- Knowledge in set-upping laptops/ desktops Hardware.
- Familiarity with Active Directory, SCCM, LAPS, and BitLocker encryption is a plus.
- Experience in installing and troubleshooting Microsoft OS M365 apps and third-party applications.
- Excellent documentation skills with the ability to think creatively and solve problems innovatively.
- Proficiency in English, both written and spoken, is mandatory.
- Basic knowledge of network protocols including DNS, DHCP, and TCP/IP.
- Outstanding customer service orientation.
- Experience with MAC(Apple) will be advantageous - An advantage.
- Essential skills include installation and troubleshooting of:
- Windows client systems across all versions.
- Hardware and software malfunctions.
- Printer and mobile device issues.
Mploy