Technical Support Specialist
- הרצליה
- משרה קבועה
- משרה מלאה
- Provide T1/2 technical support to customers and internal teams.
- Investigate and troubleshoot complex customer issues while being responsible for following up, providing resolution, and verifying customer satisfaction.
- Support customers via Online chat, our internal helpdesk system, and meetings.
- Continue to build and improve upon the existing Technical Support processes and help advance Tier 2 support's impact on the organization.
- Maintain and update our internal Knowledge Base, a repository of informative articles about our product and best practices.
- At least 3 years of experience in supporting B2B customers as a tier 1/2 support specialist in Saas companies, serving multiple customers
- Knowledge in the areas of medical devices, regulations, ALM systems, QMS software, and compliance is a huge advantage.
- Experience in serving global customers in Europe and US,
- Customer-centric mindset - you need to love to work with people and help them solve their issues.
- Excellent English communication skills, both written and verbal - a must.
- Experience working with customer service tools such as Intercom, Zendsk, etc.
- Experience in integrating with other products and troubleshooting API and product connectors - advantage
- Ability to work well under pressure while maintaining a positive attitude.
- Ability to deal with complex Admin configurations such as access control, electronic forms, workflows, etc.
- פיתוח וניהול נהלים:
- כתיבה, עריכה ובדיקה של נהלים טכניים עבור מגוון תהליכים רוחביים בחברה
- עדכון קבוע של נהלים בהתאם לשינו...
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