Value Realization Experts Team Lead
- תל אביב
- משרה קבועה
- משרה מלאה
- Lead and manage a team of Value Realization Experts (Product Experts) in the field of Open-Source Intelligence (OSINT)
- Your team and yourself will mater the product and OSINT methodology capabilities and must demonstrate to customers quality results within the system in the field of OSINT.
- Lead training activities to our customer base worldwide. Design, manage, and deliver training programs and methodological workshops to our customer base and to internal stakeholders.
- An integral part of the Product House, your team will lead system's beta testing, validating new features, and ensuring they are fully operational, user-ready, and aligned with customer needs before release
- Oversee the design and execution of tailored onboarding, and support programs to maximize customer value and retention
- Identify upsell opportunities and work with internal stakeholders to maximize account growth
- Ensure tracking and analysis of customer usage metrics to monitor adoption, identify areas for improvement, and ultimately drive decisions based on these metrics that enhance product value and customer satisfaction
- Foster collaboration between your team, Product Management, Customer Success, Sales teams to ensure customer satisfaction and raise the needs for new features.
- At least 3 years of experience in a software company in a managerial role. Proven ability to handle deadlines and manage multiple tasks with shifting priorities and time frames.
- Strong intelligence background with understanding in intelligence methodologies, preferred in the domain of OSINT
- Experience in working with global governmental entities-engaging with stakeholders across all levels, from operational level to senior decision-makers.
- Excellent interpersonal abilities - Establish and maintain effective working relationships with stakeholders.
- Experience in working and training with end users - a must
- Excellent communication and presentation skills. Fluency in English (present, write materials)- a must. Strong knowledge of an additional language - a big plus (French is preferred)
- Willingness for travel occasionally
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