Cloud & Customer Operations Specialist

• Ensure the completeness, accuracy, and compliance of deals and related documentation before processing them end-to-end in internal systems.
• Operate and manage customer cloud accounts across vendor platforms (e.g., user access, account transfers, credential resets).
• Own and update internal process documentation and support the creation of new operational processes.
• Handle administrative requests from existing customers, including questions and changes related to their CloudZone-managed cloud environments.
• Oversee the onboarding of new customers into CloudZone systems, ensuring smooth transitions and accurate setup.
• Work with Sales and other internal teams to support commercial processes and ensure alignment across functions.
• Serve as a key stakeholder in maintaining operational consistency and resolving cross-functional issues.

• 2+ years of hands-on experience in Business Operations, Sales Operations or Administrative roles - ideally in a B2B tech or SaaS company - must.
• Experience working at a cloud vendor or cloud reseller - strong advantage.
• Strong organizational skills and attention to detail - you're thorough, structured, and nothing slips through the cracks.
• Proactive, self-starting mindset - you take initiative, own your responsibilities, and keep things moving without waiting for direction.
• Customer-first & service-oriented approach - you support internal teams and external stakeholders with professionalism and urgency.
• Problem-solving and process improvement skills - you identify inefficiencies and contribute to smarter, leaner workflows.
• Ability to thrive in a fast-paced environment - you manage multiple tasks, prioritize effectively, and meet deadlines.
• Comfortable with technology and systems and experienced with Salesforce, ERP tools, or eager and quick to learn.
• Excellent communication skills in English, both written and verbal, for working with global teams.
• Process-driven mindset - you appreciate structure, follow guidelines, and contribute to documentation and standardization.

Mploy