Customer Success Manager

• Build and manage trusted relationships with key customers across international markets.
• Serve as the primary point of contact for customers, ensuring satisfaction, retention, and effective solution adoption.
• Deliver client training sessions, onboarding, and post-deployment support.
• Act as the customer's advocate internally, working cross-functionally with product, delivery, R&D, and support teams.
• Monitor customer success metrics and proactively identify opportunities for upselling or growth.
• Apply your understanding of the intelligence or cyber space to guide customers in maximizing product value.

• Partner with the sales team to map customer needs to Rayzone's technological capabilities.
• Lead technical product demos and Proof-of-Concepts (POCs) for prospective customers.
• Prepare technical documentation, solution presentations, and responses to RFPs/RFIs.
• Customize product demonstrations to address the operational or strategic needs of various stakeholders (e.g., CISOs, law enforcement officers, intelligence professionals).
• Stay updated on market trends, competitor offerings, and use-case innovation.

• Background in cyber intelligence, law enforcement, or defense-related organizations is essential.
• Technically proficient with an ability to grasp and explain complex systems clearly.
• Exceptional interpersonal and communication skills, both verbal and written (English required).
• Demonstrated success working with government clients (B2G), particularly in security or intelligence sectors.
• Comfortable navigating terms like taxonomy, ontology, and system architecture.
• Able to travel internationally as needed.

• Experience creating technical proposals, tenders, RFPs, or RFIs.
• Bachelor's degree in computer science, engineering, intelligence, or a related field.
• Fluency in additional languages and/or dual nationality/passport.
• Knowledge of cyber threat intelligence platforms and methodologies.

• Self-starter with a proactive, customer-centric mindset.
• Strong analytical, troubleshooting, and problem-solving skills.
• Confident in presenting to both technical teams and senior decision-makers.
• Collaborative, with a track record of success in fast-paced, mission-critical environments.

Mploy