Customer Success Manager (CSM)

תל אביב
משרה קבועה
משרה מלאה

לפני חודש

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.Develop your career, get acknowledged for your efforts, and work with talented people who love what they do in one of Tel Aviv's top startups! Optimove's Customer-Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers, and software developers to deliver outstanding results. Dedicated to our client success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective project management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.Responsibilities:

Owning customer relationships as the main point of contact in the company.
End-user customer training to unlock the value of Optimove's software for our clients.
Guidance and advice for enhancing the use of the system.
Project management and crisis resolution.
Education regarding new and existing features.
Ongoing customer enablement - make our clients successful!

Requirements:

Bachelor's degree.
1 year experience in relevant roles (customer facing) preference from software companies.
Fluent English - Extremely strong presentation and communication skills.
Proactive, highly organized, with the ability to manage multiple tasks.
Fast learner who can understand and articulate technology at any level.
Rich and effective interpersonal skills.
Strong analytical skills.
Growth mindset - always pushing yourself out of your comfort zone.
Experience in technology-related fields, preferably B2B SaaS.

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