Senior Technical Support Engineer

• Develop a deep understanding of boomi's data integration platform, staying up-to-date with new features and enhancements
• Deliver timely and effective technical support via various channels, including ticketing system and online meetings, addressing inquiries, issues, and concerns promptly and professionally.
• Investigate and resolve technical problems reported by clients, escalating complex issues to the appropriate teams for resolution.
• Collaborate closely with cross-functional teams, including product development and engineering, to ensure prompt issue resolution and continuous product improvement.
• Assist in conducting product training sessions for clients, empowering them to utilize boomi's platform efficiently.
• Accurately document support cases, tracking their progress from initiation to resolution and keeping clients informed throughout the process.
• Contribute to the development and maintenance of our knowledge base, creating helpful articles and resources for self-service support.

• 4+ years of experience as a Support Engineer within a technology or data-centric environment.
• Demonstrated strong understanding of databases and data structures, including proficiency in SQL query writing.
• Experience with SaaS technical and data products, as well as familiarity with data operations spaces such as ELT and data orchestration.
• Outstanding problem-solving abilities and analytical thinking, suitable for a fast-paced and team-oriented environment.
• Excellent communication skills, with fluency in English and Hebrew- both in written and verbal forms.
• A strong eagerness to learn new technologies and frameworks.

• Practical experience in working with APIs, preferably using tools like Postman.
• Knowledge of Python or other scripting languages

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