Customer Service Specialist

• Operational handling of Online Reservations for Hotels, Flights, Car rental, Transfers, etc.,
• Coordinate offline requests with internal departments
• Handling bookings/cases with last-minute and on-spot challenges to solve problems
• Receiving incoming calls helping travel agents using the platform and managing reservations with special requests
• Negotiate customer needs with suppliers and individuals, using out-going call to find and agree on best resolutions.
• Creative thinking and results-oriented candidate with ability to handle complicated cases while coordinating with multiple stakeholders
• Operating few online systems at once, providing service to travel agents
• Responsible to solve operational and administration cases/tasks from A-Z

• Service oriented persona with high communication skills, fluent in English and Hebrew
• Independent, self-motivated, patience, and goal-oriented work style, solving problems
• Can control and lead multiple tasks, activating all resources to efficiency solve cases
• Experience working B2B with travel agents/ business professional is a big plus!
• Ability to adapt quickly to new technologies, products/system, and company procedures
• Working proficiency in English & Hebrew

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