VP Customer Success
- תל אביב
- משרה קבועה
- משרה מלאה
- Leading, expanding, and mentoring the SMB Customer Success team by setting the strategy and prioritizing Objectives and Key Results: hiring, training, and developing a world-class team
- Driving customer lifetime value by defining the customer journey
- Deploying programs to help drive business value with customers, customer goal achievement, new features, and new use cases
- Collaborating across teams to identify and pursue customer growth opportunities
- Partnering very closely with the R&D and Sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.
- 5+ years of experience in Customer Success leadership roles, especially in SaaS companies
- Strong track record in SMB customer management
- Experience in building and managing Customer Success teams in a fast-growing, dynamic environment with the ability to move quickly
- Technical and SaaS-oriented experience, an ability to speak to technical customers
- Excellent written and verbal English communication skills, including the ability to explain complex concepts in simple terms to clients
- Strong strategic vision for the customer experience and customer support
- The ability to architect services and support delivery models that align with current customer segments, deliver customer value, and scale with growth projections
- A strong customer advocate with the ability and willingness to engage directly with customers
- Great communication with individuals, teams, and partners and at industry-level events
- Track record of developing and mentoring great talents and leaders, building and motivating high-achieving teams
- Data-driven decision-maker, in addition to applying best practices
- Effective and productive collaborator to drive cross-functional initiatives
Mploy