Strategic Customer Success Manager

• You thrive in a fast-paced, dynamic, and evolving environment, quickly adjusting to changes while maintaining a positive attitude and focus on solutions.
• You are a relationship builder, skilled at establishing and nurturing deep, trusted multi threaded relationships with strategic customers, positioning yourself as a key advisor to maximize their success and satisfaction.
• You are capable of identifying and addressing customer needs, understanding their business goals, and aligning them with the company's solutions to drive value.
• You are able to grasp new concepts rapidly and understand the technical aspects of our product to align customer needs with our solutions effectively.
• You are experienced in managing contract renewals, navigating complex discussions, and finding mutually beneficial outcomes.
• You are able to manage communication both internally and externally, ensuring alignment and advocating for what's best for the customer while balancing business priorities.
• You are passionate about driving customer success by delivering measurable results, improving adoption, and addressing challenges proactively.
• You are a team player collaborative and open to feedback, while demonstrating initiative and a desire to learn and improve continually.

• Minimum of 3-5 years of experience as a CSM, with a proven track record of supporting large-scale, enterprise-level clients.
• Proactive and solution-oriented, with a natural ability to serve as a trusted advisor to customers and anticipate their needs.
• Exceptional interpersonal, listening, written, and verbal communication skills.
• Proven ability to build and maintain strong, multi-level client relationships, including executive-level engagement.
• Experience working with quarterly or annual targets, and consistently achieving or exceeding performance goals.
• Proven ability to identify and capitalize on up-sell and cross-sell opportunities, driving additional value for customers.
• Strong experience in renewal planning and execution, ensuring long-term customer retention and growth.
• Strong project management skills with the ability to manage and deliver complex technical products and solutions.
• Ideally, experience in Business Intelligence (BI) solution implementations or similar technical solutions.
• Demonstrated ability to collaborate cross-functionally with teams (such as product, support, and engineering) to address complex technical issues and customer requests.
• Ability to navigate and manage complex client environments, building rapport and trust with key stakeholders.
• Superior critical thinking, decision-making, and problem-solving skills, with a focus on finding solutions to challenges.
• Customer-centric mindset with a commitment to customer satisfaction and delight, driving value and long-term success for clients.
• Ability to work in a fast-paced, dynamic environment while managing multiple priorities effectively.
• A results-driven approach, with a focus on continuous improvement and learning.

• You'll craft a strategic account penetration plan for your book of business and begin actively driving new opportunities within that account base.
• You'll strengthen your skills and technical knowledge with regular one on one coaching.
• You'll learn about your customer base, meet the people and accounts you will support and work side by side with the team here to become fully embedded in the account.

• You'll be an integral part of the customer success team and essential to its revenue retention success.
• You'll have a firm grasp on Customer Success best practices and be able to onboard and help customers get up and running.
• You'll manage your own book of business responsible for the partnership and the customer's success.

• Department: Operations
• Location: Tel Aviv
• Workplace Type: Hybrid
• Employment: Fulltime

• לחברה מסחרית בתל אביב דרושה מנהלת חשבונות עד למאזן על מערכת sap bi
• עבודה היברידית מהבית
• ...

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