About AnywordWe’re on a mission to revolutionize how marketers, writers, and innovators create their marketing content.With tools like ChatGPT 🤖 taking the world by storm, it’s clear that the spotlight is now shining on the Generative AI space. However, its ultimate hurdle is now a self-compounding problem: with infinite options for messaging now available to all marketers… How do we know what will actually work?Your words matter, and Anyword was built to ensure that they resonate. Since 2021, we’ve been building a platform to help both the world’s largest brands and its next rising stars actually move, inspire, and drive their audiences forward.We’ve built the brain behind all marketing messaging, no matter where it lives and how you create it (with AI or not). And now we’re looking to you to help change the world with us!DescriptionAs a Customer Success Manager, you will be joining a small team that moves fast.Together with the team, you’ll be responsible for some of the most strategic initiatives at the company, provide top-notch service to our customers, and support the rollout of new products to the market.About The RoleWork together with the marketing and product teams to push top customers towards success and high product engagementWork hours accommodate US based customersManage customer renewals and upgradesServe as the main point of contact while acting as a liaison between clients and the rest of the Anyword teamProvide customer trainingMaintain a comprehensive and updated knowledge baseIdentify customers with growth potentialProvide internal customer feedbackIntroduce new featuresBA/BS degree2-3 years in a customer-facing role - A mustNative-level English - you don’t need an American accent, but you shouldn’t need any proofreading for grammar and spelling eitherExperience with Zendesk - An advantageExperience with Martech - An advantageStrong Excel skills (pivot tables, basic formulas, vlookup)Analytical problem solving skills that utilize resourcefulness and determinationAbility to be independent and execute quicklyHigh level of dedication and motivation to succeedBasic experience with SQL querying - An advantageOutstanding capacity for multitaskingExperience with Marketo (or equivalent) - An advantageWilling to work US EST hours when needed