Director of Customer Value & Insights
- אזור המרכז
- משרה קבועה
- משרה מלאה
- Partner with our team and our customers to identify key business questions and structure data-driven approaches
- Work with Analytics Engineers to define and extract the right metrics, trends, and performance drivers
- Lead investigations into store-level or deployment-wide issues using operational data and insights
- Help customers quantify ROI, uncover hidden value, and define KPIs that demonstrate business impact
- Translate operational complexity into compelling insight materials for customer-facing discussions
- Serve as a Tier-2/3 thought partner for Expansion Managers tackling hard, ambiguous operational problems
- Contribute to the development of Trigo's customer-facing insight tools and reporting frameworks
- Build a customer value function from zero-with direct influence on growth and retention
- Shape how we deliver strategic insights across dozens of retail deployments
- Work directly with a high-caliber team and cutting-edge real-world AI
- Be part of the team making Trigo's operational excellence visible and valuable to every customer
- 3-6 years of experience at McKinsey, BCG, Bain, or similar strategy/ops leadership roles
- Exceptional structured problem-solving and storytelling abilities
- Strong comfort working hands-on with data (SQL, Excel, BI tools) to extract insights
- Business-savvy with the ability to understand customer priorities and speak their language
- Entrepreneurial spirit-you're excited to build this capability from scratch
- Comfortable working cross-functionally with tech, ops, and customer-facing teams
- Technical fluency in Python or advanced analytics tools
- Experience in retail, supply chain, operations, or computer vision-driven products
- Top-tier MBA or equivalent professional background
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