Customer Success Manager

תל אביב
משרה קבועה
משרה מלאה

לפני חודש

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organisations maximise the full value of their digital assets to empower digital transformation.We're looking for aCustomer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption and WalkMe to the next level.As a Customer Success Manager, you'll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 WalkMe customers, helping them achieve maximum value from the WalkMe platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.

Working Days - Monday to Friday

What You'll Own

Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote adoption of the product.
Educate customers on the most relevant features of their specific requirements, be comfortable guiding customers through the WalkMe platform, and showing them the 'Art of the possible'.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for WalkMe.
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how WalkMe addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with WalkMe Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

What You'll Need To Succeed

5+ years of customer-facing experience in Enterprise SaaS as a Senior Customer Success Manager, excelling in customer success, account management, project management, pre-sales, and post-sale services. Proven ability to collaborate with Fortune 1000 companies and their executives, driving satisfaction, retention, and measurable results
Experience managing a quarterly retention and growth quota.
You've maintained a book of Enterprise customer accounts (4000+ Employees).
Increase customer satisfaction, adoption, and retention applying to a technical product.
High competency in sales discovery methodologies and an ability to run Return on Investment discussions and have some experience in an enterprise solution sales environment, having partnered with account executives to develop and close sales opportunities.
Fluent in English is a must
Proficiency in other languages - Significant advantage
*** Working Days - Monday to Friday

We value collaboration and understand the importance of a healthy work-life balance. To support, we offer:

Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
Family Friendly Policies: We provide family friendly policies relevant to the region to ensure you can prioritize your family's needs.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
Volunteer Time Off

We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. If you require accommodation for any part of the recruitment process, please send a request to | לפנייה למשרה יש להגיש מועמדות **|.****To All Recruitment Agencies**WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.⚠הגש מועמדות באתר החברהמשרות דומות שיכולות לעניין אותך16/07/2025תל אביבWorkday****Your work days are brighter here.****At Workday, it all began with a conversation over breakfast. When our founders met at a sunny Californi...16/07/2025תל אביבPayoneer**About Payoneer**Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mi...16/07/2025תל אביבPonteraPontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need mana...16/07/2025תל אביבRazor LabsRazor Labs is looking for a Director of Strategic Accounts to join our growing team.This is a high-impact leadership role that combines full res...16/07/2025תל אביבRADWARERadware (NASDAQ: RDWR) is a global leader of cyber security and application delivery solutions for virtual, cloud and software defined data centers. ...16/07/2025תל אביבSemperisSemperis focuses on creating an employee experience that is aligned with our vision-being a Force for Good- starting with being a good workplace. ...16/07/2025תל אביבWenrixAbout WenrixWenrix is the next generation of airfare optimization.We are a young and fast-growing startup in the field of fintech for trav...17/07/2025תל אביבSilverfort**Silverfort is a cyber-security startup that develops a revolutionary identity protection platform. Using patented technology, our product enables st...17/07/2025תל אביבElad Software Systemsתיאור ודרישות משרהWe are looking for a passionate, data-driven, and creative BI Project Manager for our leading organizationHybrid model |...קצת עלינוMploy הוא לוח דרושים מבוסס AI, שנועד לסייע למחפשי עבודה ולמעסיקים כאחד, תוך יצירת פלטפורמה חדשנית, איכותית המובילה את שוק העבודה בישראל.אנו מאגדים משרות עדכניות מאלפי מקורות בארץ, ומנגישים אותן ביעילות באמצעות סוכן AI חכם שמתאים משרות רלוונטיות למועמדים ומאפשר הגשת מועמדות בלחיצת כפתור.הפלטפורמה שלנו מציעה התאמות משרות מבוססות בינה מלאכותית עם אחוז התאמה אישי, קבוצות WhatsApp ייעודיות לפי תחום, ואפליקציה מתקדמת שמאפשרת חיפוש ושליחת קורות חיים מכל מקום ובכל זמן.Mploy אצלכם בוואטסאפ✨ רוצים להתעדכן בכל המשרות הכי שוות ישר לנייד?הצטרפו לקבוצות הוואטסאפ שלנו וקבלו את כל ההצעות המתאימות - בלי לחפש, ובלי לפספס. מחכים לכם! 📱😊

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