Partnership Success Manager
- תל אביב
- משרה קבועה
- משרה מלאה
- Act as the main point of contact for Papaya's partners (In-Country Team - ICTs)
- Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning
- Drive partner engagement, satisfaction, and performance
- Manage escalations with a proactive and solutions-oriented approach
- Ensure partner alignment with business goals, SLAs, and performance standards
- Lead and coordinate strategic client cycles, onboarding, and transition plans
- Monitor and support high-risk clients and complex implementations
- Optimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.)
- Oversee commercial aspects including service scope documentation and pricing alignment
- Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network
- Maintain accurate partner data in Salesforce, generate reports and insights
- Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams
- Promote knowledge sharing and process consistency across regions and projects
- Evaluate partner performance regularly and implement continuous improvement plans
- Establish and maintain clear operational guidelines and best practices
- Actively manage workflows, SLAs, and service delivery standards
- 3-5 years' experience in partner success, account management, or operations in a global environment
- Exceptional interpersonal and communication skills
- Strong analytical and problem-solving abilities
- Experience with Salesforce (must)
- Comfortable managing multiple projects and priorities
- Fluent in English; additional languages are a plus
- Background in payroll, HR tech is a big advantage
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