Team Lead

תל אביב
משרה קבועה
משרה מלאה

לפני חודש

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.**So, what's the role all about?**We're looking for an experienced and motivated Team Lead to join our IT organization, managing Tech Support across Israel and EMEA, while also leading our Global Mobile Operations. This role blends people leadership, hands-on technical ownership, and operational excellence. You'll work closely with regional IT teams, end users, vendors, and global stakeholders to ensure high-quality support and seamless mobile device lifecycle management across the organization.How will you make an impact?

Lead and mentor Tech Support teams across IL & EMEA, ensuring excellent service delivery and end-user satisfaction
Own onboarding/offboarding IT processes, executive support, and office tech readiness
Drive execution of local IT projects and provide on-site support for high-impact events and conferences
Manage the company's global mobile device program - including budgets, vendors, procurement, and usage tracking
Administer Intune-based mobile policies (Android/iOS), ensuring security and compliance
Collaborate with finance, procurement, and global IT to optimize operations and reduce mobile costs
Define and track key operational metrics (e.g., SLA, CSAT, FRT) to continuously improve service

Have you got what it takes?

3-5 years of experience in IT support roles, including at least 1-2 years in a leadership or team lead position
Proven experience with Microsoft Intune and mobile device management (Android & iOS)
Strong technical knowledge across hardware/software support, M365, Windows/macOS environments
Demonstrated ability to lead distributed teams and collaborate across geographies
Excellent communication and organizational skills with a hands-on, service-driven mindset
Fluent in both Hebrew and English - a must

**What's in it for you?**Join an ever-growing, market-disrupting global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!**Enjoy FLEX!**At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.Requisition ID: 7476Reporting into: Manager, IT Technical Support & ServicesRole Type: Team Lead**About NiCE**_NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.__Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.__NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law._⚠הגש מועמדות באתר החברהמשרות דומות שיכולות לעניין אותך17/07/2025תל אביב, 13.91 ק"מ ממיקומךFlymingoLocation: Tel Aviv / HybridTeam: LeadershipType: Full-timeAbout Flymingo**Flymingo is revolutionizing logistics operat...17/07/2025תל אביב, 13.91 ק"מ ממיקומךדרוש/ה r&d team leader 📍 קריית אונו משרה היברידית משרה מלאהחברת טכנולוגיה מגייסת ראש צוות פיתוח עם יכולות ניהול, חשיבה מערכתית וחזקה בפיתוח hands...07/07/2025פתח תקווה, 11.31 ק"מ ממיקומךלחברת מוצר בפתח תקווה דרוש/ה full stack team lead מחפש/ת את התפקיד הבא שבו תוכל/י להוביל צוות ולהשפיע באמת? אנחנו מחפשים ראש צוות פיתוח שיצטרף אלינו ...15/07/2025רמת גן, 13.67 ק"מ ממיקומךi need a user acquisition team leader for a world-renowned saas product company in ramat gan (near the train). it's a very-well-paying hybrid position...16/07/2025רעננהRubyCommBased out of Ra'anana, RubyComm is a cyber security startup (with existing customers)developing OT solutions for corporate clients.We are looking ...16/07/2025תל אביב, 13.91 ק"מ ממיקומךBlueSnapBlueSnap is a global payments company that looks at payments a little differently.Our Payment Orchestration Platform helps businesses accept payment...16/07/2025תל אביב, 13.91 ק"מ ממיקומךPlanck**Who are we?**Planck, now a part of Applied Systems Inc., is revolutionizing the insurance market with its advanced use of Generative AI (GenAI...16/07/2025תל אביב, 13.91 ק"מ ממיקומךPlanck**Who are we?**Planck, now a part of Applied Systems Inc., is revolutionizing the insurance market with its advanced use of Generative AI (GenAI...16/07/2025תל אביב, 13.91 ק"מ ממיקומךSailPointSailPoint Data Access Security empowers organizations to discover, govern, and secure critical unstructured data and protect it from critical security...קצת עלינוMploy הוא לוח דרושים מבוסס AI, שנועד לסייע למחפשי עבודה ולמעסיקים כאחד, תוך יצירת פלטפורמה חדשנית, איכותית המובילה את שוק העבודה בישראל.אנו מאגדים משרות עדכניות מאלפי מקורות בארץ, ומנגישים אותן ביעילות באמצעות סוכן AI חכם שמתאים משרות רלוונטיות למועמדים ומאפשר הגשת מועמדות בלחיצת כפתור.הפלטפורמה שלנו מציעה התאמות משרות מבוססות בינה מלאכותית עם אחוז התאמה אישי, קבוצות WhatsApp ייעודיות לפי תחום, ואפליקציה מתקדמת שמאפשרת חיפוש ושליחת קורות חיים מכל מקום ובכל זמן.Mploy אצלכם בוואטסאפ✨ רוצים להתעדכן בכל המשרות הכי שוות ישר לנייד?הצטרפו לקבוצות הוואטסאפ שלנו וקבלו את כל ההצעות המתאימות - בלי לחפש, ובלי לפספס. מחכים לכם! 📱😊

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