Technical Support Engineer
- תל אביב
- משרה קבועה
- משרה מלאה
- Act as the main point of contact for all incoming technical support tickets-identify, troubleshoot, and resolve technical issues or escalate when needed.
- Maintain our support ticketing system, ensuring timely responses and follow-ups that meet our service-level expectations.
- Create and maintain support documentation, videos and knowledge base content.
- Support the presales process by helping to manage POC's and technical deployment sessions with the sales team and answering technical questions from prospects during Zoom calls.
- Collaborate closely with the product, sales, and R&D teams.
- Deliver a consistent and friendly customer experience through email and Zoom calls.
- 3+ years of experience in technical support, IT helpdesk, or customer support role: Preferably in a SaaS or B2B environment.
- 3+ years of hands-on experience with network infrastructure (troubleshooting routers, switches, firewalls) and hypervisors (deploying VMware, Hyper-V, etc.) - Mandatory.
- Experience working with Linux-based and Windows-based systems.
- Working with cloud platforms (AWS, Azure, GCP) is a strong plus.
- Experience working with ticketing systems (e.g., Zendesk, Intercom, or Jira)- Mandatory
- Strong troubleshooting and analytical technical skills.
- High proficiency in English (written and oral) is a MUST.
- Proficiency in Hebrew is a plus.
- Full-time role, based in our Ramat Gan (Bursa) office.
- Primarily in-office work with some flexibility for work from home.
- Regular working hours with flexibility.
- You'll be joining a high-impact team where your contributions directly affect customer satisfaction and product success.
- Competitive compensation, excellent employment terms, and a stock option plan.
- A chance to work in a fast-paced, growing tech company with global customers.
- Collaborative and fun team-oriented environment.
- Direct impact on customer experience and success.
Mploy