Customer Success Manager

ראש העין
משרה קבועה
משרה מלאה

לפני חודש

Finance teams need clear visibility into their cash flow, but most still rely on Excel to manually track data across multiple bank accounts. This makes it hard to see real-time cash positions, spot trends, and drive smarter financial decisions.Nilus changes that.We're building an AI-powered cash management platform that gives finance teams real-time cash visibility, forecasting, and reconciliation-all powered by AI, eliminating manual work and unlocking insights that help businesses grow.Backed by top VCs like Bessemer, Felicis, BTV, and Symbol, Nilus is a fast-growing fintech startup led by a team of ex-fintech pros passionate about transforming the finance function.What We're Looking For:Nilus is looking for a Customer Success Manager (CSM) to join our growing team and lead the post-sales experience for our B2B customers. You'll own the customer journey end-to-end-from onboarding and implementation through adoption, renewal, and expansion.This role requires someone who is passionate about helping customers succeed and can act as a strategic partner, guiding executive teams through onboarding, demonstrating the value of our platform, and ensuring long-term satisfaction and growth. You'll become a key voice of the customer internally and help influence product, marketing, and support strategies.We're looking for someone with proven experience in a customer-facing role in a SaaS environment, strong communication skills, and the ability to translate insights into action. This is a hands-on role focused on driving measurable results for our customers and for Nilus with availability to work Monday-Friday (Eastern US hours).What you'll be doing:

Lead the onboarding and implementation process for new customers, ensuring a smooth and engaging experience for executive stakeholders and platform users.
Serve as the primary point of contact for your portfolio of accounts throughout the customer lifecycle.
Drive product adoption and engagement by helping customers align their goals with platform capabilities.
Monitor customer health metrics to proactively identify risks and opportunities.
Deliver and communicate ROI to customers and ensure they realize the full value of our product.
Act as a trusted advisor, guiding customers on best practices and use-case optimization.
Support renewals and identify expansion opportunities in collaboration with the sales team.
Collaborate cross-functionally with product, marketing, and operations teams to champion the voice of the customer internally.
Provide feedback and insights to improve customer experience and inform product development.
Create and deliver training, documentation, and support resources to enable customer success.

Your qualifications:✔️ 4+ years of experience in customer success, account management, or a similar role in a SaaS or software company preferably in fintech✔️ Proven track record in managing customer relationships and driving adoption and retention✔️ Strong communication skills with the ability to guide and support executive and end-user stakeholders✔️ Excellent problem-solving abilities and a proactive approach to customer needs✔️ Comfortable delivering product training and support-both written and verbal✔️ Data-driven mindset with the ability to translate insights into actions✔️ Experience working with Excel to analyze customer trends and metrics✔️ Fluent English - a must!!✔️ Ability to juggle multiple priorities and work in a fast-paced, dynamic environment✔️ Experience working with US subsidiaries or international financial operations - a plus✔️ Exposure to venture-backed startups, fundraising, and investor relations - a plus⚠הגש מועמדות באתר החברהמשרות דומות שיכולות לעניין אותך06/07/2025רעננה, 13.91 ק"מ ממיקומךלחברה מצליחה ברעננה - pre-sale data solutionsדרישות חובה: ניסיון 2+ שנים בתפקידי datapre-sale או בתפקידי data engineer המעוניינים בתפקיד presale...18/07/2025תל אביבSoliticsAt Solitics, we specialize in real-time data and personalization technology that empowers businesses to make informed, data-driven decisions. Our plat...18/07/2025תל אביבScaleOpsScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infra...16/07/2025תל אביבOctupOctup is a real-time, dynamic operations and analytics AI platform purpose-built for 3PLs and eCommerce businesses. We unify data from different data ...16/07/2025ראש העין, 16.1 ק"מ ממיקומךElbit Systems IsraelReal Time Embedded Developerזיהוי דרישה: 4510מיקום גאוגרפי: מרכזחברה: ElbitSystemsעיר: ראש העיןThe drones field is const...16/07/2025תל אביבScaleOps**About Us:**ScaleOps is the leader in real-time automated cloud resource management, helping DevOps teams optimize cloud-native infrastructures...16/07/2025תל אביבOctupOctup is a real-time, dynamic operations and analytics AI platform purpose-built for 3PLs and eCommerce businesses. We unify data from different data ...16/07/2025תל אביבOctupOctup is a real-time, dynamic operations and analytics AI platform purpose-built for 3PLs and eCommerce businesses. We unify data from different data ...16/07/2025תל אביבScyllaDBScyllaDB is seeking a Senior Solutions Architect based in India to support pre-sales and Proof-of-Concept activities.The ideal candidate is a pr...קצת עלינוMploy הוא לוח דרושים מבוסס AI, שנועד לסייע למחפשי עבודה ולמעסיקים כאחד, תוך יצירת פלטפורמה חדשנית, איכותית המובילה את שוק העבודה בישראל.אנו מאגדים משרות עדכניות מאלפי מקורות בארץ, ומנגישים אותן ביעילות באמצעות סוכן AI חכם שמתאים משרות רלוונטיות למועמדים ומאפשר הגשת מועמדות בלחיצת כפתור.הפלטפורמה שלנו מציעה התאמות משרות מבוססות בינה מלאכותית עם אחוז התאמה אישי, קבוצות WhatsApp ייעודיות לפי תחום, ואפליקציה מתקדמת שמאפשרת חיפוש ושליחת קורות חיים מכל מקום ובכל זמן.Mploy אצלכם בוואטסאפ✨ רוצים להתעדכן בכל המשרות הכי שוות ישר לנייד?הצטרפו לקבוצות הוואטסאפ שלנו וקבלו את כל ההצעות המתאימות - בלי לחפש, ובלי לפספס. מחכים לכם! 📱😊

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