Customer Success Manager

רמת גן
משרה קבועה
משרה מלאה

לפני 12 ימים

ScaleOps, a leading cloud-native infrastructure startup, is transforming how DevOps teams leverage Kubernetes and manage cloud resources. Backed by industry titans in venture capital and software, we empower organizations to cut cloud bills through automated Kubernetes configurations. Our pioneering platform revolutionizes Kubernetes optimization.By dynamically right-sizing pods, we eliminate over-provisioning and deliver substantial cost savings to our clients. As a fast-growing early-stage company, we've secured over $21.5 million in funding within 18 months and attracted industry leaders like Wiz, Orca, Outbrain, and Coralogix and more.Join us in shaping the future of cloud optimization and making a real-world impact in a booming market- Be a part of something groundbreaking.We are rapidly expanding and seeking an experienced, technologically savvy Customer Success Manager who loves promoting cloud infrastructure or DevOps products. As a member of our growing Sales team, you'll work alongside the founding team and engineers to dramatically influence the future of our users' infrastructure and help us develop new sales channels by reaching diverse audiences throughout organizations.What You Will Be Doing:

Client Relationship Management. Build and maintain strong, long-lasting relationships with ScaleOps post-sale customers
Act as the primary point of contact for existing customers, addressing their needs and concerns.
Account Management: Manage a dedicated BoB, ensuring ScaleOps customers' satisfaction.
Monitor and report on account performance (on the business and technical fronts) and echo back the customers' feedback.
Revenue Growth: Identify opportunities for upselling and cross-selling within ScaleOps' existing customers.
Ability to perform an engaging demo for additional stakeholders, while Collaborating with the sales teams.
Achieve expansion and Renewal targets and contribute to the overall revenue growth of the company.
Problem Resolution: Identify and resolve issues and challenges, while attempting to address such issues in a proactive manner.
Escalate complex problems to appropriate internal teams and ensure timely resolution.
Reporting and Documentation: Maintain accurate and up-to-date updates of client interactions, account status, and expansion activities.
Document client requirements, feedback, and any changes in scope.

What You Bring Along:

Proven experience as a Customer Success Manager or Account Manager in a similar company (tech-oriented, B2B) - minimum 3 years.
Strong interpersonal and communication skills.
Organizational and multitasking abilities.
Ability to work independently, proactively and as part of a team.
Proficiency in CRM platforms (Salesforce, Grafana, Jira, Confluence).
Strong problem-solving skills and a proactive approach.

Preferred Qualifications:

Experience in Cloud technologies.
Familiarity with K8s, containers, AWS/GCP/Azure.

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