Customer Success Manager
- ראש העין
- משרה קבועה
- משרה מלאה
- Building overall relationships with assigned customers through increasing product usage, ensuring retention and long-term customer success.
- Working with internal teams to manage technical use cases for your customers.
- Assist your customers in deriving the best performances from our product by providing a full comprehensive training about our products and get the customers' feedback.
- Delivering internal and external quarterly reviews for each customer according to their requirements and usage
- Partnering with the Sales team to deliver impactful customer insights that help drive expansions and retention.
- At least 3 years of CSM experience in a B2B SaaS company, working with global customers.
- Native or mother-tongue level English.
- Sport-oriented with knowledge of various sports terms and rules.
- Excellent customer service skills.
- Strong troubleshooting and critical thinking skills.
- Ability to work under pressure.
- Independent, self-motivated, and dedicated.
- Experience working for a sports-related product company.
- Willingness to work on-site in Ashkelon once a week.
Mploy