Customer Success & Back Office Representative

• Serve as a first-line contact for customer inquiries and support requests
• Manage after-sales service processes: quotations, orders, invoices, payments, shipment coordination, and tracking
• Maintain and update the technical database of company products
• Monitor and manage inventory and logistics for global service centers
• Assist in sales support tasks and service delivery coordination
• Generate reports for service, support, and sales metrics
• Manage customer records and documentation in the customer service portal (CRM)
• Lead and support internal departmental tasks and cross-functional projects
• Analyze customer feedback to identify service improvement opportunities
• Collaborate with internal teams (Logistics, Sales, Engineering, QA) to ensure seamless service execution

• 1-2 years of experience in customer service, back office, or operations - preferably in an international technology or manufacturing company
• Bachelor's degree - an advantage

• Strong command of English - both written and spoken (mandatory), other languages - an advantage
• Proficient in MS Office, CRM systems, experience with Priority ERP - a strong advantage
• Basic knowledge of international shipping - an advantage
• Basic graphic editing skills - an advantage

• Highly service-oriented, with excellent interpersonal and communication skills
• Organized, methodical, and detail-oriented with the ability to prioritize and multitask effectively
• Technically inclined with the ability to quickly learn and understand complex systems
• Independent, responsible, and proactive team player
• Comfortable working in a fast-paced and dynamic environment, occasionally during non-standard hours

Mploy