Technical Account Manager

• Build and maintain professional business relationships with assigned customer accounts through regular communication, on-site meetings, and executive briefings.
• Plan, design, integrate and implement Cybereason solutions with customer technologies, including SIEM, Syslog, API, and monitoring tools.
• Lead and manage deployments and upgrades of Cybereason software within customer infrastructures.
• Provide proactive technical guidance to customers to optimize their security operations.
• Understand and assess the technical and security value of the Cybereason solution for the customer.
• Collaborate closely with internal teams to ensure effective communication and support for the customer.
• Attend customer site locations to assist with upgrades, configurations, training, and other defined activities.

• Current Israeli security clearance.
• Minimum of 3 years of experience as a Support Engineer or Technical Account Manager.
• Proven ability to work effectively both independently and collaboratively within a remote team environment.
• Exceptional written and verbal communication skills in both English and Hebrew. Including report writing and presentation capabilities.
• Comprehensive knowledge of virtualization technologies and hands-on experience.
• Strong technical and architectural understanding of security, networking, and applications.
• Hands-on experience with Linux administration.
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Experience with Endpoint Detection Systems, Anti-Virus systems, and familiarity with SOC environments or related roles.

• Previous experience in working with Cyber Security products or technologies.
• In-depth understanding and hands-on experience with AV, NGAV and EDR technologies.
• Familiarity with Cyber Threat Intelligence, Malware, Mitre Attack Techniques.
• Experience in Corporate IT - Active Directory, SCCM, VDI Management.

• Win As One: The power of an individual is less than the power of a team.
• Ever Evolving: Change keeps us at the forefront, so we encourage it.
• Daring: To achieve the impossible, we must dare to be different.
• Obsessed with Customers: We believe gaining our customers' trust is the most important part of what we do.
• Never Give Up: We are tenacious and resilient, and we never stop.
• UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.

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