Technical Account Manager

• Be in charge of pilots with new and existing clients, maximizing clients' potential with Browsi
• Work cross-functionally with engineers, product, and with technical and operational stakeholders to support customer needs
• Develop standard operational procedures and escalation paths for technical issues and bugs
• Supply business and work with product and engineering teams to drive these to execution
• Bridge the technical and operational gap with our publishers and translate customer feedback into product and engineering requirements
• Understand customer goals, facilitate customers, and proactively find and execute optimization opportunities

• Bachelor's degree - Must.
• Outstanding English - Must.
• Strong verbal and written communication skills with the ability to effectively communicate across a broad range of technical and non-technical people.
• An ability to grasp customers' needs and suggest timely solutions.
• Positive attitude, empathy, and high energy, a CAN-DO approach.
• High availability for customer inquiries coming in by email, Slack, WhatsApp, Hangouts, etc.

• Some coding/troubleshooting experience (HTML, JavaScript, CSS, etc).
• Experience working in tech-B2B companies - client-facing / technical account manager/support position/professional services/consulting/sales engineer/support engineer role.
• Experience writing technical documentation.

• Joining this team, you will experience the benefits of working in a dynamic, entrepreneurial environment and be a part of an amazing startup.
• Be part of a cutting-edge company at the forefront of AI and predictive data.
• Work alongside a team of innovative and passionate professionals dedicated to driving results for clients.
• Competitive compensation package with performance-based incentives.
• Opportunities for professional growth and career advancement in a fast-growing organization.

Mploy