Senior Customer Success Manager

תל אביב
משרה קבועה
משרה מלאה

לפני 12 ימים

**Trusted by Fortune 10 companies and global enterprises, BeamUP delivers AI-powered autonomous data agents that analyze both structured and unstructured supply chain data. We empower retailers, logistics providers, 3PLs, and manufacturers to move beyond static dashboards-enabling real-time, automated decision-making across their operations.**Our Mission**Our mission is to help enterprise supply chain teams automate decisions, eliminate inefficiencies, and drive profitability by turning complex, disconnected data into actionable insights in seconds.**About the Role**As a Senior Customer Success Manager (CSM) at BeamUp, you will be the strategic partner and primary point of contact for our enterprise customers in EMEA. You will lead the customer journey from onboarding through ongoing engagement, ensuring successful adoption, operationalization, and measurable value from the BeamUp platform.This position sits within the Customer Experience organization and involves close collaboration with the Sales team, as well as cross-functional partnerships with Product Management, R&D, and Marketing teams globally. Approximately 15% of your time will involve support management, including handling customer tickets and inquiries.Key Responsibilities

Ensure customers achieve maximum value and success with BeamUp's platform.
Deeply understand each customer's organizational structure, business goals, and operational outcomes.
Develop and manage customer success plans with clear goals, KPIs, and timelines.
Track and report customer progress both internally and to stakeholders.
Build and maintain strong relationships with key decision-makers and senior executives.
Drive ROI through improved operational efficiency, risk mitigation, and accurate reporting.
Deliver Executive Business Reviews (EBRs) and tailored product demonstrations.
Identify and nurture growth opportunities, partnering closely with Sales and Sales Engineering.
Provide frontline support to customers (10% of role), ensuring swift and effective issue resolution.

Requirements

Minimum 5 years of experience in Customer Success roles at SaaS companies, preferably startups.
Strong technical acumen and ability to translate complex concepts for varied audiences.
Self-starter with high initiative and a passion for continuous learning.
Excellent decision-making and analytical problem-solving abilities.
Proven track record of managing strategic accounts, driving customer outcomes, and exceeding performance targets.
Exceptional communication and interpersonal skills; comfortable engaging with stakeholders at all levels.
Commercial mindset with the ability to thrive in a dynamic, fast-paced environment.

**Preferred Qualifications**2+ years of experience in at least one of the following areas:Support operations / Support management (e.g., ticket handling, escalation workflows)Supply chain management / Enterprise operationsFamiliarity with tools such as Salesforce, Intercom, Zendesk.Ready to drive real impact for global enterprises with BeamUp?**Apply now and let's build the future of Supply Chain management together.**BeamUP is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.You can read more about us at:And we were also chosen to be one of the 50 most promising Israeli startups of 2023:⚠הגש מועמדות באתר החברהמשרות דומות שיכולות לעניין אותך30/07/2025תל אביבMaccabi Tel Aviv FCPrimary Purpose of Role:To optimise player performance and reduce injury risk through the strategic use of GPS and performance monitoring tools,...14/08/2025תל אביבAtera**Job Description**We're hiring a Marketplace CSM whose mission is to be the team expert for Marketplace customers at Atera. This role is respon...20/07/2025תל אביבScaleOpsScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infra...23/08/2025תל אביבMetalBearWe're looking for an exceptional generalist to join MetalBear as our first Solution Engineer in the EMEA region. You'll have the rare opportunity to d...20/07/2025תל אביבScaleOpsScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infra...09/07/2025פתח תקווה, 9.99 ק"מ ממיקומךלחברה מובילה בתחום האוטומציה התעשייתית בפתח תקווה דרוש/ה מהנדס/ת מכירות ואפליקציה (658935) ...18/07/2025תל אביבSoliticsAt Solitics, we specialize in real-time data and personalization technology that empowers businesses to make informed, data-driven decisions. Our plat...18/07/2025תל אביבScaleOpsScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infra...01/08/2025תל אביבMimi Luzon LTD.Role DescriptionThis is a full-time on-site role for a Logistics Manager located in Tel Aviv-Yafo. The Logistics Manager will be responsible for...קצת עלינוMploy הוא לוח דרושים מבוסס AI, שנועד לסייע למחפשי עבודה ולמעסיקים כאחד, תוך יצירת פלטפורמה חדשנית, איכותית המובילה את שוק העבודה בישראל.אנו מאגדים משרות עדכניות מאלפי מקורות בארץ, ומנגישים אותן ביעילות באמצעות סוכן AI חכם שמתאים משרות רלוונטיות למועמדים ומאפשר הגשת מועמדות בלחיצת כפתור.הפלטפורמה שלנו מציעה התאמות משרות מבוססות בינה מלאכותית עם אחוז התאמה אישי, קבוצות WhatsApp ייעודיות לפי תחום, ואפליקציה מתקדמת שמאפשרת חיפוש ושליחת קורות חיים מכל מקום ובכל זמן.Mploy אצלכם בוואטסאפ✨ רוצים להתעדכן בכל המשרות הכי שוות ישר לנייד?הצטרפו לקבוצות הוואטסאפ שלנו וקבלו את כל ההצעות המתאימות - בלי לחפש, ובלי לפספס. מחכים לכם! 📱😊

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